In my previous role, I encountered a situation where a patient's family was dissatisfied with the care plan. I listened to their concerns, empathized with their perspective, and then explained the rationale behind the current plan. I also offered to involve additional specialists to address their specific worries. This approach helped in gaining their trust and modifying the plan to better suit the patient's needs, ultimately improving their satisfaction and the quality of care.

I prioritize tasks by assessing the urgency and impact of each task on patient care. I use a combination of tools like to-do lists and scheduling software to allocate time efficiently. I also ensure open communication with my team to delegate tasks when necessary. By maintaining a clear focus on critical tasks and being adaptable to changes, I can manage my time effectively and ensure that all patients receive timely and appropriate care.

I stay updated with the latest healthcare regulations and standards by regularly attending training sessions and reviewing relevant guidelines. I also conduct regular audits of our processes to ensure compliance and identify any areas for improvement. Additionally, I foster a culture of continuous learning within the team, encouraging them to stay informed and proactive in adhering to regulatory requirements.

I approach conflicts by first understanding the perspectives of all involved parties. I facilitate open and respectful communication to identify the root cause of the conflict. Once the issue is clear, I work collaboratively with the team to find a mutually acceptable solution. I also encourage a culture of transparency and mutual respect, which helps in preventing conflicts and resolving them efficiently when they arise.

I have extensive experience with various EHR systems, including training and implementation processes. To ensure data accuracy, I follow strict data entry protocols and regularly review patient records for completeness and correctness. I also conduct training sessions for the team to reinforce best practices in data entry and management. By maintaining a vigilant approach to data integrity, I ensure that all patient information is accurate and up-to-date.