In my previous role, I had a patient who was extremely anxious about their treatment. I approached this by first listening to their concerns and validating their feelings. I then explained each step of the procedure in detail, using simple language to ensure clarity. Additionally, I involved the patient in decision-making where possible, which helped them feel more in control. This approach not only calmed the patient but also improved their cooperation during the treatment.

I prioritize tasks based on the urgency and severity of the patients' conditions. I start by addressing immediate needs such as administering medications at the correct times or responding to acute issues. I then move on to less urgent tasks like charting and preparing for upcoming patient care. Using a checklist helps me ensure that nothing critical is overlooked, and I adjust my priorities as the situation evolves throughout the shift.

Ensuring patient compliance involves clear communication and understanding their perspective. I explain the benefits of following medical advice in a way that resonates with them, often using real-life examples or analogies. I also encourage questions and feedback to ensure they fully understand their treatment plan. Building a rapport and showing empathy helps in gaining their trust, which is crucial for compliance.

When conflicts arise, I believe in addressing them directly but respectfully. I listen to the other party's viewpoint and seek to understand their perspective. I then express my concerns calmly and professionally, focusing on the issue rather than personal feelings. Collaborative problem-solving is key; I aim to find a solution that benefits the patient and maintains a positive working relationship with colleagues.

I have extensive experience with various EHR systems, which I used in my previous roles. I am proficient in entering patient data accurately, scheduling appointments, and generating reports. I understand the importance of maintaining confidentiality and adhering to HIPAA regulations. My experience includes training new staff on EHR usage, ensuring they are comfortable and efficient in their use.