In one instance, I had a patient who was extremely anxious about their upcoming procedure. I took the time to sit with them, explain the process in detail, and answer all their questions. I also provided them with resources to help manage their anxiety, such as guided meditation apps. By the end of our conversation, the patient felt much more at ease and expressed gratitude for the support. This experience reinforced the importance of patient education and emotional support in my role.

I prioritize tasks based on the urgency of the patient's condition and the immediacy of their needs. For example, if a patient is in pain or has a critical condition, I address that first. I also consider the time-sensitive nature of certain tasks, such as administering medications at specific intervals. I use a checklist to ensure nothing is overlooked and adjust priorities as new information arises. This approach helps me manage my workload efficiently while ensuring all patients receive the care they need.

Accuracy in medication administration is crucial, and I follow a strict protocol to ensure safety. I always double-check the patient's name, medication, dosage, and route of administration. I also verify the medication with a second nurse or medical assistant if possible. Additionally, I keep a detailed log of all medications administered, noting the time and any patient reactions. This systematic approach minimizes the risk of errors and ensures the patient receives the correct treatment.

When a patient is non-compliant, I first try to understand the reasons behind their behavior. It could be due to fear, lack of understanding, or personal beliefs. I approach the conversation with empathy and provide clear, concise information about the benefits of compliance. I also involve the healthcare team, including the physician, to address any concerns and offer additional support. If necessary, I explore alternative treatment options that might be more acceptable to the patient. My goal is to find a solution that aligns with the patient's preferences while ensuring their health is not compromised.

Maintaining patient confidentiality is a fundamental aspect of my role. I strictly adhere to HIPAA guidelines and ensure that all patient information is handled with the utmost care. I only discuss patient details in secure, private settings and avoid sharing any information with unauthorized individuals. I also educate patients about their rights to privacy and the measures we take to protect their data. By consistently following these protocols, I ensure that patient confidentiality is never compromised.