In my previous role, I encountered a situation where a patient was experiencing severe anxiety due to unfamiliar medical procedures. I handled it by first ensuring the patient felt heard and understood. I explained each step of the procedure in detail, using simple language and reassurances. I also involved the patient's family to provide additional support. This approach helped the patient feel more at ease and allowed us to proceed with the necessary medical care without distress.

I prioritize tasks based on the urgency and severity of each patient's condition. I start by addressing immediate life-threatening issues, followed by critical care needs. For less urgent matters, I use a systematic approach, ensuring that each patient receives attention in a timely manner. I also communicate regularly with the healthcare team to coordinate care and adjust priorities as needed.

I strictly adhere to HIPAA regulations by ensuring that all patient information is stored securely and accessed only by authorized personnel. I use encrypted communication channels when discussing patient cases and avoid discussing sensitive information in public areas. Additionally, I provide regular training to new staff on HIPAA compliance to reinforce the importance of patient confidentiality.

I manage stress by practicing mindfulness and deep breathing exercises, which help me stay calm and focused. I also prioritize self-care, ensuring I have adequate rest and nutrition. Communicating with colleagues and seeking support when needed also helps maintain a positive attitude. Recognizing small victories and maintaining a sense of humor in challenging situations further contributes to my resilience.

In a previous role, I worked closely with doctors, physical therapists, and social workers to develop a comprehensive care plan for a patient with complex needs. By sharing insights and expertise, we were able to address the patient's physical, emotional, and social requirements more effectively. This collaborative approach not only improved the patient's quality of life but also enhanced our team's efficiency and communication.