I have over five years of experience managing a team of phlebotomists in a busy hospital setting. My role involved scheduling, training new staff, and ensuring compliance with safety protocols. I successfully implemented a new training program that reduced errors by 20% and improved patient satisfaction scores.

I approach such situations with patience and empathy. I first ensure that the patient is comfortable and explain the procedure to alleviate any anxiety. If necessary, I consult with more experienced colleagues or use alternative venipuncture techniques to ensure a successful draw without causing undue stress to the patient.

I adhere strictly to CDC guidelines for infection control, including proper hand hygiene, using sterile equipment, and disposing of sharps safely. I also conduct regular audits of our practices and provide ongoing training to keep the team updated on the latest protocols to prevent infections.

I believe in addressing conflicts promptly and openly. I would first listen to each party's perspective to understand the root cause. Then, I would facilitate a discussion to find a mutually acceptable solution. If needed, I would involve HR to ensure a fair resolution and prevent future conflicts.

During a pandemic, our lab experienced a surge in testing demands. I quickly adapted by reorganizing the team's workflow, prioritizing high-risk patients, and extending hours. This flexibility ensured we met the increased demand without compromising on quality.