In my previous role, I managed an intake team that received over 500 requests per week. I implemented a triage system where requests were categorized by urgency and complexity. Urgent cases were addressed immediately, while less critical ones were scheduled for later processing. I also introduced a daily check-in meeting to ensure all team members were aligned and could address any bottlenecks promptly. This system not only improved our response time but also ensured that no critical request was overlooked.

I believe in fostering an open and respectful environment where team members feel comfortable expressing their concerns. When conflicts arise, I first listen to all parties involved to understand the root cause. I then facilitate a discussion to find common ground and a mutually agreeable solution. If necessary, I provide guidance or resources to help resolve the issue. My goal is to ensure that conflicts are resolved constructively and that the team remains focused on delivering high-quality service.

To ensure accuracy, I emphasize the importance of thoroughness and attention to detail during training sessions. I also implement a double-check system where a second team member reviews the documentation before it is finalized. Additionally, I use checklists and standardized templates to guide the intake process, reducing the likelihood of errors. Regular audits and feedback sessions help identify any recurring issues and allow us to make continuous improvements.

I use a combination of tools and techniques to stay organized. I maintain a detailed calendar to schedule tasks and deadlines, and I prioritize based on urgency and importance. I also use project management software to track progress and assign tasks to team members. Regularly reviewing my to-do list helps me stay on top of my responsibilities and ensures that nothing falls through the cracks. Additionally, I set aside specific times for focused work to minimize distractions.

In a previous role, we transitioned from a manual intake process to an automated system. To manage the transition, I first ensured that all team members received comprehensive training on the new system. I also created a detailed change management plan that included timelines, milestones, and contingency plans. During the transition, I held regular check-ins to address any issues and provide support. By involving the team in the process and maintaining open communication, we successfully adapted to the change and improved our efficiency.