In my previous role, I encountered a family dealing with substance abuse and domestic violence. I coordinated with local agencies to provide immediate shelter and counseling. I also conducted regular check-ins to monitor progress and ensure the safety of all family members. This approach helped stabilize the situation and facilitated long-term recovery plans.

I prioritize tasks based on the urgency and severity of the family's needs. Using a case management system, I categorize tasks into immediate, short-term, and long-term goals. This ensures that critical issues are addressed promptly while also planning for sustainable support. Regular communication with families helps me stay updated and adapt priorities as needed.

Building trust involves active listening, empathy, and consistency. I ensure that I am fully present during interactions, listen without judgment, and follow through on commitments. Additionally, I involve families in decision-making processes to empower them and show respect for their input. This approach fosters a supportive and trusting relationship.

Maintaining confidentiality is paramount. I adhere strictly to privacy laws and organizational policies. I use secure methods for storing and sharing information and only disclose details when necessary and with explicit consent. Regular training on data protection ensures I am up-to-date with best practices to safeguard sensitive information.

I have extensive experience in crisis intervention, having worked with families facing various emergencies. My approach involves immediate assessment, stabilization of the situation, and coordination with emergency services if needed. I also provide emotional support and develop a crisis plan to prevent future occurrences. This structured response helps manage acute stress and promotes long-term stability.