In my previous role as a Process Improvement Specialist, I identified inefficiencies in our customer service workflow. I proposed a new ticketing system that streamlined communication between teams. After implementation, we saw a 25% reduction in response times and a 15% increase in customer satisfaction scores. This initiative not only improved operational efficiency but also enhanced the overall customer experience.

I prioritize projects based on their potential impact and feasibility. I conduct a thorough analysis of each project's ROI, resource requirements, and alignment with organizational goals. For example, in a previous role, I prioritized a project that improved inventory management, which had a high ROI and required minimal resources. This approach ensured that we maximized our impact within the constraints.

I utilize a variety of tools such as Lean, Six Sigma, and process mapping software like Visio. For instance, I used Six Sigma to reduce defects in a manufacturing process, resulting in a 10% cost savings. Additionally, I employ data analytics tools like Excel and Tableau to identify trends and areas for improvement.

I address resistance by fostering open communication and involving stakeholders early in the process. I explain the benefits of the proposed changes and how they align with organizational goals. For example, when implementing a new CRM system, I conducted workshops to demonstrate its benefits, which helped gain buy-in from the team and reduced resistance.

I measure success by setting clear KPIs and tracking them throughout the project lifecycle. For example, in a project to optimize supply chain logistics, I set KPIs for delivery times and cost savings. By the end of the project, we achieved a 20% reduction in delivery times and a 15% cost saving, which were well above our initial targets.