I have over 10 years of experience in managing housekeeping teams, ranging from small boutique hotels to large resorts. My approach involves clear communication, setting high standards, and providing regular training to ensure all team members are aligned with our service goals. I also implement performance metrics to track progress and address any issues promptly.

In such cases, I prioritize immediate resolution by personally inspecting the room and ensuring it meets our standards. I then communicate with the guest to apologize and offer a solution, such as a room upgrade or a discount on their stay. This approach not only resolves the issue but also demonstrates our commitment to guest satisfaction.

During peak seasons, I implement a flexible staffing model to ensure we have adequate coverage. I also schedule additional training sessions to reinforce cleaning protocols and introduce cross-training to allow team members to assist in different areas as needed. Regular quality checks and feedback loops help maintain consistency.

I emphasize the importance of safety and hygiene through regular training sessions and updates on best practices. I also conduct periodic audits to ensure compliance and provide feedback to the team. Additionally, I ensure that all necessary equipment and supplies are readily available to support these protocols.

In my previous role, we introduced a new eco-friendly cleaning product line. I led the training sessions to educate the team on its use and benefits. By monitoring the results and gathering feedback, we were able to successfully integrate the new products, reducing our environmental impact while maintaining high cleanliness standards.