With over a decade in healthcare management, I've led multidisciplinary teams in providing compassionate end-of-life care. My experience includes strategic planning, regulatory compliance, and enhancing patient and family satisfaction. I've successfully implemented new care protocols that improved quality metrics and reduced hospital readmissions.

I maintain compliance by staying current with regulatory changes and ensuring all staff are trained accordingly. I conduct regular audits and implement corrective actions as needed. My approach involves a proactive risk management strategy that includes regular updates to policies and procedures to align with the latest standards.

I focus on personalized care plans, transparent communication, and responsive support services. By regularly soliciting feedback and involving families in care decisions, we can tailor services to meet their unique needs. Additionally, enhancing staff training in empathy and communication skills significantly boosts satisfaction levels.

I address staffing challenges through robust recruitment strategies, competitive compensation packages, and comprehensive support programs. By fostering a culture of empathy and resilience, I ensure staff well-being and retention. Regular team-building activities and open communication channels also help mitigate stress and enhance team cohesion.

During a pandemic, I led our hospice through a crisis by swiftly implementing telehealth services and safety protocols. I coordinated with local healthcare providers to ensure continuous care and managed staff redeployment to handle increased demand. This experience honed my ability to make critical decisions under pressure and maintain operational stability.