In my previous role, we experienced a sudden influx of patients due to a community health issue. I quickly organized additional staff to manage the increased workload and ensured that patient care was not compromised. By prioritizing tasks and delegating effectively, we maintained high service standards and patient satisfaction.

I utilize checklists and double-check all critical information, such as patient records and scheduling details. Implementing a system of cross-verification with colleagues helps minimize errors. Regular training on new procedures and technologies also enhances accuracy and efficiency.

I strictly adhere to HIPAA regulations and ensure all patient information is stored securely. Using encrypted communication channels and limiting access to sensitive data to authorized personnel are part of my daily practices. Regular audits and staff training reinforce these protocols.

I would first listen attentively to the patient's concerns, ensuring they feel heard. Then, I would apologize for any inconvenience and offer a practical solution or escalate the issue to a supervisor if necessary. My goal is to resolve the issue promptly and restore the patient's confidence in our services.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, scheduling appointments, and generating reports. My training in EHR systems has equipped me with the skills to navigate these platforms efficiently and ensure data integrity.