In my previous role, I had a patient who was diagnosed with a terminal illness and needed to decide between aggressive treatment and palliative care. I provided them with detailed information about both options, including the potential outcomes and side effects. I also facilitated conversations with their family to ensure everyone was on the same page. Ultimately, the patient chose palliative care, and I supported them through this transition, ensuring they felt empowered and understood their decision.

I manage stress by maintaining a structured approach to my work, prioritizing tasks, and taking short breaks when needed. I also find it helpful to communicate openly with my colleagues and supervisors about any challenges I'm facing. Additionally, I practice mindfulness techniques such as deep breathing and meditation to stay calm and focused during high-pressure situations.

I use clear, simple language and avoid medical jargon when explaining health conditions and treatment plans. I also encourage patients to ask questions and repeat back what they understand to ensure comprehension. Visual aids, such as diagrams or charts, can be very helpful. Additionally, I provide written materials and follow up with patients to address any further concerns they may have.

Building trust starts with active listening and showing empathy. I make sure to acknowledge their concerns and validate their feelings. I also maintain open and honest communication, explaining the reasons behind any recommendations or procedures. By involving patients in their care decisions and respecting their preferences, I can help them feel more comfortable and confident in their care.

I once had a patient who was deaf and required medical guidance. I quickly learned basic sign language and communicated through an interpreter when necessary. I also used visual aids and wrote down key information to ensure they fully understood their treatment plan. This experience taught me the importance of being adaptable and resourceful to meet the diverse needs of all patients.