I have over five years of experience in managing a Skilled Nursing Facility, where I was responsible for overseeing daily operations, ensuring compliance with healthcare regulations, and improving patient care standards. My role involved coordinating with medical staff, managing budgets, and implementing policies to enhance operational efficiency and patient satisfaction. I pride myself on my ability to lead a multidisciplinary team towards achieving excellence in care and operational performance.

Ensuring compliance involves staying updated with the latest healthcare laws and regulations, conducting regular staff training, and performing internal audits. I establish clear policies and procedures that align with regulatory requirements and work closely with department heads to monitor adherence. By fostering a culture of compliance and accountability, I mitigate risks and ensure our facility meets all legal and ethical standards, thereby safeguarding our patients' well-being and our organization's reputation.

In my previous role, I identified bottlenecks in our patient admission process, which delayed care. By streamlining documentation requirements and introducing an electronic health record system, I reduced admission times by 30%. This improvement not only enhanced patient satisfaction but also increased our facility's capacity to serve more residents without compromising care quality. My approach always focuses on leveraging technology and process optimization to achieve operational excellence.

I address conflicts by promoting open communication and fostering a collaborative team environment. I listen to all parties involved to understand the root cause of the conflict and mediate a resolution that aligns with our facility's values and goals. By encouraging empathy and mutual respect among staff, I help create a positive work culture that enhances teamwork and patient care, even in high-pressure situations.

To maintain high satisfaction levels, I prioritize transparent communication, personalized care plans, and regular feedback mechanisms. I ensure that families are kept informed about their loved ones' care and that their concerns are addressed promptly. By training staff to deliver compassionate care and creating a welcoming environment, I strive to exceed expectations, making our facility a trusted choice for skilled nursing care.