I have over five years of experience in the food and beverage industry, primarily in supervisory roles. I've managed teams of up to 20 staff, ensuring high standards of service and compliance with health and safety regulations. My experience includes inventory management, menu planning, and cost control, which helped increase profitability by 15% last year.

Conflict resolution is crucial for maintaining a harmonious work environment. I approach conflicts by listening to all parties involved, identifying the root cause, and facilitating a constructive dialogue. My goal is to find a mutually beneficial solution that upholds team morale and operational efficiency.

In a busy environment, I prioritize clear communication and efficient service. I train my team to anticipate customer needs and respond promptly. Regular feedback collection and analysis help us continuously improve our offerings and service delivery, ensuring high levels of customer satisfaction.

To manage a sudden surge in demand, I would first assess the situation and allocate additional resources where needed. I would also ensure that my team is well-prepared with quick service techniques and that all stations are adequately staffed. Regular check-ins would help monitor performance and make necessary adjustments.

In my previous role, I implemented a new digital ordering system that improved order accuracy and reduced wait times by 20%. I led the training for the new system and monitored its performance closely, making adjustments based on staff feedback and operational data. This initiative significantly enhanced our operational efficiency.