During my previous role, I encountered a situation where a patient was experiencing severe anxiety due to unfamiliar surroundings. I handled this by first ensuring the patient felt safe and understood. I engaged them in conversation about their interests and reassured them of their safety. By maintaining a calm demeanor and providing continuous reassurance, the patient's anxiety reduced, and they were able to relax. This experience reinforced the importance of empathy and communication in patient care.

I prioritize tasks based on the urgency and severity of the patients' needs. I start by assessing each patient and noting any immediate concerns such as pain management or vital signs. I then organize tasks in a checklist format, ensuring that critical tasks are addressed first. Throughout the shift, I continuously reassess and adjust priorities as needed, ensuring that all patients receive timely and appropriate care.

I strictly adhere to HIPAA guidelines to ensure patient confidentiality. This includes using secure methods when documenting patient information and discussing patient cases only in private settings. I also ensure that any electronic data is accessed through secure systems and that physical records are stored securely. Educating myself on the latest privacy practices and being vigilant about maintaining confidentiality in all interactions are key strategies I employ.

To manage stress, I practice mindfulness and deep breathing exercises during breaks. I also prioritize self-care by ensuring I get adequate rest and nutrition. Maintaining a positive attitude involves focusing on the positive outcomes of my work and the impact I have on patients' lives. I find that staying connected with colleagues for support and sharing positive experiences helps in maintaining a positive outlook even during challenging shifts.

In a previous role, I worked with a team to streamline patient care processes. We identified areas where communication could be improved between nursing, therapy, and administrative staff. Through regular meetings and the implementation of a shared digital platform for updates, we enhanced coordination and reduced delays in patient care. This collaboration not only improved efficiency but also led to better patient outcomes and satisfaction.