During a busy dinner service, a customer complained about their steak being overcooked. I immediately apologized, offered to replace it, and informed the kitchen. While waiting for the new dish, I kept the customer engaged with light conversation to ease their frustration. The replacement arrived promptly, and the customer was satisfied. This experience taught me the importance of empathy and quick problem-solving in maintaining customer satisfaction.

I prioritize organization and communication. Before each shift, I review the menu and specials to be well-prepared. During service, I maintain a calm demeanor, prioritize tasks, and communicate effectively with the kitchen and other staff. I also make it a point to check in with guests regularly to anticipate their needs. This approach helps me deliver consistent, high-quality service even when the restaurant is busy.

I first listen attentively to the customer's concerns, acknowledging their dissatisfaction without interrupting. I then offer a solution, such as replacing the dish or providing a complimentary dessert. If the issue is more complex, I involve the manager to ensure a satisfactory resolution. My goal is to turn a negative experience into a positive one by showing empathy and taking immediate action.

Wine knowledge is crucial in fine dining as it enhances the overall dining experience. Understanding wine pairings, regions, and varietals allows me to make informed recommendations that complement the menu. This expertise helps build trust with guests and elevates their perception of the restaurant's quality. Additionally, it contributes to upselling opportunities, which are important for the restaurant's revenue.

I use a combination of prioritization and delegation. I start by identifying the most urgent tasks, such as taking orders and ensuring drinks are served promptly. I then delegate smaller tasks to bussers or other staff when possible. I also maintain a mental checklist to track each table's progress, ensuring no guest is neglected. Regularly checking in with the kitchen helps me stay ahead of any delays, allowing me to manage my time efficiently.