In my previous role, we encountered a critical bug in our ERP system that affected inventory management across multiple departments. I coordinated with the development team to prioritize the issue, implemented a temporary workaround to minimize disruption, and oversaw the full-scale testing of the fix before deployment. This ensured that all departments could resume normal operations without further complications.

I establish clear guidelines and procedures based on industry standards, such as ISO/IEC 38500 for IT governance. Regular training sessions and workshops are conducted to keep the team updated on the latest best practices. Additionally, I implement a peer review process for all code and configurations to ensure consistency and quality.

I start by conducting a thorough analysis of the existing system architecture to identify potential integration points and risks. I then develop a detailed integration plan, including timelines and resource allocation. During the integration process, I use tools like API management platforms to facilitate seamless data exchange and ensure minimal disruption to existing workflows.

I facilitate open communication between the business stakeholders and the technical team to understand both perspectives. By presenting alternative solutions or compromises, I aim to find a middle ground that meets the business needs while being technically viable. If necessary, I escalate the issue to senior management for a final decision.

I implement a comprehensive monitoring system that tracks key performance metrics in real-time. Regular performance reviews are conducted to identify and address any bottlenecks. I also maintain a robust disaster recovery plan and conduct periodic drills to ensure high availability. Continuous improvement is achieved through regular updates and optimization of the application infrastructure.