During my tenure as a CNA, I encountered a patient who was resistant to care due to past traumatic experiences. To handle this, I first ensured I communicated with the patient respectfully and listened to their concerns. I gradually built trust by showing empathy and involving them in decision-making regarding their care. This approach not only eased the patient's anxiety but also improved their overall cooperation and satisfaction with the care provided.

I prioritize tasks based on the urgency and severity of the patients' needs. For instance, I address immediate health concerns first, such as administering medication on time or responding to a medical emergency. Next, I focus on daily living activities that enhance the patient's comfort and well-being, such as grooming and feeding. By maintaining a structured schedule and regularly updating the patients' status, I ensure all needs are met efficiently.

I strictly adhere to HIPAA regulations by ensuring that all patient information is stored securely and accessed only when necessary for providing care. I use designated, secure communication channels for discussing patient cases and avoid discussing sensitive information in public areas. Additionally, I regularly update my knowledge on HIPAA updates to ensure compliance with the latest standards and protect patient privacy effectively.

To manage stress, I practice mindfulness and take short breaks to recharge during busy shifts. I also engage in team support, sharing challenges and solutions with colleagues to foster a collaborative environment. By setting realistic goals and celebrating small victories, I maintain a positive attitude, which positively impacts both my performance and the morale of the team.

I am proficient in using various EHR systems, which I have utilized to document patient care, track medications, and update health statuses. My experience includes navigating through different modules to input data accurately and efficiently. I also ensure that all entries comply with documentation standards, enhancing the quality and accessibility of patient information for the healthcare team.