In my previous role at XYZ Corp, I led a cross-functional team to streamline our supply chain operations. We identified bottlenecks and redundancies, which led to a 20% reduction in lead times and a 15% decrease in operational costs. This was achieved through a combination of process re-engineering, technology integration, and employee training. The success was measured by improved customer satisfaction scores and significant cost savings.

I prioritize initiatives based on their impact on strategic goals, resource availability, and alignment with organizational values. For instance, if a project directly contributes to enhancing customer experience and aligns with our long-term vision, it would take precedence. I also consider the feasibility and potential return on investment to ensure efficient resource allocation.

Sustaining improvements involves embedding changes into the organizational culture and daily practices. I focus on continuous training, regular performance reviews, and creating a feedback loop with stakeholders. Additionally, leveraging technology for monitoring and reporting helps in maintaining transparency and accountability, ensuring that improvements are not just one-time fixes but become part of the standard operating procedure.

Resistance to change is common and can be addressed through clear communication, involving stakeholders in the decision-making process, and providing adequate support and resources. By explaining the benefits of the change and how it aligns with the organization's goals, I gain buy-in. Empowering team members through training and mentorship also helps in reducing resistance and fostering a positive attitude towards change.

At my previous role, I utilized data analytics to identify trends in customer complaints, which led to the discovery of a recurring issue in our product delivery process. By analyzing the data, we were able to pinpoint the root cause and implement targeted improvements, resulting in a 30% reduction in customer complaints within three months. This approach not only improved customer satisfaction but also optimized our operational efficiency.