I would focus on leveraging technology, such as legal management software, to streamline workflows and automate repetitive tasks. Additionally, I would implement data-driven decision-making processes to identify bottlenecks and optimize resource allocation. Regular training for the legal team on new tools and processes would also be a priority to ensure adoption and efficiency.

I would establish a robust compliance framework by conducting regular audits, staying updated on regulatory changes, and collaborating with internal stakeholders. Implementing compliance management software and creating clear policies and procedures would help ensure adherence. Training programs for employees would also be essential to foster a culture of compliance.

I would negotiate clear fee structures and performance metrics with external counsel to align expectations. Regularly reviewing their performance and deliverables would ensure quality. Additionally, I would explore alternative fee arrangements and prioritize in-house capabilities to reduce reliance on external counsel, thereby controlling costs.

Key metrics include cost per matter, cycle time for legal processes, and compliance rates. I would also track internal client satisfaction and the utilization of legal technology. These metrics provide insights into efficiency, effectiveness, and alignment with organizational goals, enabling continuous improvement in legal operations.

I would start by clearly communicating the benefits of the change to all stakeholders and involving them in the planning process. Providing comprehensive training and support during the transition is crucial. I would also monitor progress and gather feedback to address concerns and ensure a smooth adoption of the new processes or technologies.