In one instance, a tenant arrived to find their apartment was not ready due to a maintenance issue. I immediately coordinated with maintenance to expedite the repairs, provided the tenant with a temporary accommodation, and kept them informed throughout the process. By the end of the day, the apartment was ready, and the tenant was satisfied with the resolution.

I prioritize tasks based on urgency and impact. I start by ensuring all necessary paperwork is completed and keys are distributed. Then, I address any immediate issues like maintenance or cleaning needs. I also maintain clear communication with the tenants to manage their expectations and ensure a smooth process.

I approach conflicts with a neutral and empathetic attitude. I listen to both parties to understand the issue, then work to find a mutually agreeable solution. If necessary, I escalate the issue to a higher authority while keeping both parties informed of the steps being taken.

I ensure a smooth move-in by preparing all necessary documents and keys in advance, coordinating with maintenance and cleaning teams, and maintaining clear communication with tenants. I also conduct a pre-move-in inspection to identify and address any potential issues before the tenant arrives.

I use a combination of digital tools and physical checklists to stay organized. I create a detailed schedule for each move-in, assign tasks to team members, and regularly update the schedule as needed. I also maintain a log of all communications and actions taken to ensure nothing is overlooked.