I have over five years of experience in managing dining room operations, including overseeing staff, ensuring high standards of customer service, and maintaining cleanliness and organization. I've successfully implemented training programs that improved staff efficiency and customer satisfaction rates by 20%.

I prioritize active listening and empathy when handling customer complaints. I quickly assess the situation, apologize for any inconvenience, and offer immediate solutions. For example, I might offer a complimentary dish or expedite service to rectify the issue promptly.

I believe in clear communication, regular feedback, and recognition of good work. I also encourage team-building activities and provide opportunities for professional development. This approach has consistently resulted in higher staff retention and improved service quality.

I maintain a detailed inventory system that tracks usage and forecasts demand. This allows me to order supplies efficiently, reducing waste and ensuring availability. I also collaborate with the kitchen staff to align ordering with menu trends and seasonal availability.

I introduced a new seating chart that optimized table turnover, reducing wait times by 15%. Additionally, I streamlined the reservation process, which improved customer flow and reduced confusion among the staff, leading to a smoother dining experience.