In my previous role, a patient became upset because they had been waiting longer than expected. I calmly explained the situation, apologized for the delay, and offered them a beverage while they waited. I then updated the doctor about the patient's concerns and ensured they were seen as soon as possible. This approach helped to de-escalate the situation and maintain a positive patient experience.

I prioritize tasks based on urgency and importance. For example, I always ensure that patient check-ins and appointments are handled promptly. I also keep an eye on the schedule to anticipate any upcoming needs, such as preparing charts for the next patient. By staying organized and maintaining clear communication with the dental team, I can manage a busy day efficiently.

I have extensive experience with dental practice management software such as Dentrix and Eaglesoft. I am proficient in scheduling appointments, managing patient records, and generating reports. I also have experience with electronic insurance claim submission, which helps streamline the billing process and ensures timely payments.

I am well-versed in HIPAA regulations and take patient confidentiality very seriously. I always handle patient information discreetly, ensuring that records are stored securely and only shared with authorized personnel. I also educate patients about their rights under HIPAA and provide them with the necessary forms to ensure their consent is obtained.

I am adept at managing multiple phone lines by prioritizing calls based on urgency and using call-waiting features to handle each call efficiently. I also take detailed messages and ensure that all inquiries are addressed promptly. By maintaining a calm and professional demeanor, I can manage a high volume of calls without compromising the quality of service.