In my previous role, I encountered a customer who was extremely frustrated with a product malfunction. I listened carefully to their concerns, empathized with their situation, and offered a temporary solution while the issue was being resolved. I then followed up with the customer to ensure they were satisfied with the resolution. This approach not only de-escalated the situation but also turned the customer into a loyal advocate for our brand.

I prioritize tasks based on the potential value of each lead and the immediacy of their needs. I use a CRM system to track and categorize leads, ensuring that high-priority leads receive prompt attention. Additionally, I set daily goals and time blocks to manage my follow-ups efficiently, balancing between urgent and long-term opportunities.

Building rapport starts with active listening and understanding the customer's needs. I ask open-ended questions to engage them and show genuine interest in their situation. I also use personalized communication, referencing previous conversations or shared interests, to create a connection. Finally, I maintain a positive and enthusiastic tone to make the interaction enjoyable for both parties.

I view objections as opportunities to clarify and address concerns. I first acknowledge the customer's objection and then ask questions to understand the root cause. Once I have clarity, I provide relevant information or alternatives that address their concerns. I also ensure to follow up to confirm their satisfaction and reinforce the value of our solution.

During low sales activity, I focus on refining my skills and knowledge through training and research. I also use this time to strengthen relationships with existing customers and gather feedback. Additionally, I set personal goals and milestones to maintain a sense of progress and achievement. Staying proactive and maintaining a positive mindset helps me stay motivated and ready for when sales activity picks up.