During my previous role, I encountered a situation where a patient was experiencing severe anxiety due to their medical procedure. I maintained a calm demeanor and used active listening to understand their concerns. I reassured them by explaining each step of the process and ensured they felt comfortable. By providing emotional support and clear information, I was able to ease their anxiety and facilitate a smoother procedure. This experience reinforced my ability to handle challenging situations with empathy and professionalism.

I prioritize tasks based on the urgency and severity of each patient's needs. I start by addressing immediate medical concerns and then move on to scheduled care activities. I also communicate with the nursing team to ensure we are all aligned on patient priorities. Using a checklist helps me stay organized and ensures that no patient is overlooked. This systematic approach allows me to provide efficient and comprehensive care to all patients.

I strictly adhere to HIPAA guidelines by only discussing patient information in secure, private settings. I use designated communication methods, such as secure email, to share sensitive information. Additionally, I ensure that all electronic and physical records are properly secured and access is limited to authorized personnel. Regular training on HIPAA regulations helps me stay updated on best practices to protect patient confidentiality.

I approach non-compliant patients with empathy and understanding, seeking to identify the root cause of their resistance. I engage in open communication to explain the benefits of following the care plan and how it can improve their health outcomes. If necessary, I collaborate with the healthcare team to develop a more personalized plan that addresses the patient's concerns and preferences. My goal is to build trust and encourage patient participation in their care.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, scheduling appointments, and generating reports. I also understand the importance of accuracy and timely documentation to ensure continuity of care. My experience with EHR systems has equipped me with the skills to efficiently manage patient records and support the healthcare team.