In my previous role, I encountered a situation where a patient was non-compliant with their medication regimen due to fear of side effects. I addressed this by conducting a thorough education session, explaining the benefits and risks, and involving the patient in decision-making. This approach not only increased their compliance but also empowered them to take an active role in their healthcare.

I prioritize tasks based on urgency and impact on patient care. Using a system like the Eisenhower Matrix, I categorize tasks into 'urgent and important,' 'important but not urgent,' 'urgent but not important,' and 'neither urgent nor important.' This helps me focus on critical tasks first while efficiently managing my time and resources.

I adhere strictly to HIPAA regulations and implement secure data handling practices. This includes using encrypted communication channels, ensuring physical documents are stored securely, and training on privacy protocols. I also emphasize the importance of confidentiality in team meetings to foster a culture of respect for patient privacy.

I would first listen attentively to the patient's concerns, ensuring they feel heard and understood. Then, I would collaborate with the healthcare team to review the care provided and identify any areas for improvement. Offering a sincere apology and a plan to address the issue can often restore patient satisfaction and trust.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data accurately, managing patient charts, and using reporting tools to generate clinical reports. My experience ensures efficient documentation and seamless integration of patient information across healthcare settings.