In my previous role, I encountered a situation where a patient was experiencing severe anxiety due to a medical procedure. I handled it by first calming the patient with reassuring words and gentle touch. Then, I explained the procedure step-by-step to reduce their fear. I also involved the medical team to ensure they were prepared to support the patient emotionally during the procedure. This approach helped the patient feel more at ease and successfully completed the treatment.

I prioritize tasks based on the immediate needs of the patients and their care plans. For instance, if one patient requires medication at a specific time, that takes precedence. I also consider the severity of their conditions and any scheduled activities. Using a checklist helps me ensure nothing is overlooked, and I adjust priorities as new needs arise throughout the day.

To maintain a positive attitude, I focus on the impact my care has on patients' well-being. I take short breaks to recharge, practice deep breathing, and engage in positive self-talk. Additionally, I find it helpful to connect with colleagues for support and to share experiences. These strategies help me stay energized and committed to providing the best care possible.

When patients have difficulty expressing themselves, I use non-verbal cues and active listening to understand their needs. I observe their body language, facial expressions, and any sounds they make. I also use simple, clear language and ask yes/no questions to facilitate communication. If necessary, I consult with family members or other healthcare professionals to gain more insight into the patient's needs.

Ensuring patient privacy and confidentiality is paramount. I adhere strictly to HIPAA guidelines, using secure methods to store and share patient information. I only discuss patient matters in private settings and avoid sharing details with unauthorized individuals. I also educate patients about their rights to privacy and involve them in decisions regarding their information sharing.