I understand that rejection is a natural part of sales. When a customer declines, I remain polite and professional, thanking them for their time. I also use the opportunity to gather feedback, which helps me refine my approach. By staying positive and learning from each interaction, I can improve my pitch and better address customer needs in the future.

In a previous role, I had a customer who initially wanted a basic phone plan. By actively listening to their needs, I identified that a premium plan with additional data would better suit their usage. I explained the benefits and cost-effectiveness of the upgrade, and they agreed. This experience taught me the importance of understanding customer needs and effectively communicating value.

I prioritize tasks by focusing on urgent customer needs first while keeping an eye on my sales goals. I use a CRM system to track interactions and follow-ups, ensuring no customer is overlooked. Time management and staying organized are key, as they allow me to balance immediate customer service with long-term sales objectives effectively.

I build rapport by being friendly, empathetic, and attentive. I start by addressing the customer by name and actively listening to their concerns. I also use positive language and mirror their tone to create a connection. By showing genuine interest in their needs, I establish trust, which often leads to more productive conversations and successful sales outcomes.

I stay motivated by setting smaller, achievable goals and celebrating small wins. I also remind myself of the bigger picture and the impact my role has on the company’s success. During slow periods, I focus on improving my skills, such as refining my pitch or learning about new products, which keeps me engaged and prepared for busier times.