In my previous role, we encountered a major HVAC failure during a heatwave. I immediately coordinated with the maintenance team to assess the situation, prioritized areas most affected by the outage, and arranged for temporary cooling solutions. I also communicated with tenants to keep them informed and reassured. By leveraging my relationships with vendors and staying organized, we were able to restore full functionality within 24 hours, minimizing disruption.

I stay updated on local building codes and regulations by regularly attending seminars and reviewing relevant publications. I conduct regular audits of the building to ensure compliance and maintain detailed records of inspections and certifications. When new regulations are introduced, I work closely with the legal and compliance teams to implement necessary changes promptly.

I prioritize tasks based on urgency and impact, using project management software to track deadlines and progress. I delegate responsibilities to team members based on their strengths and hold regular check-ins to ensure alignment and address any issues promptly. By maintaining clear communication and staying organized, I can effectively manage multiple projects without compromising quality or timelines.

I approach tenant complaints with empathy and a focus on resolving the issue quickly. I listen to their concerns, document the details, and work with the relevant teams to find a solution. If conflicts arise, I mediate by facilitating open communication and finding common ground. My goal is to ensure tenant satisfaction while maintaining a positive and professional relationship.

In my previous role, I was responsible for managing a $2 million annual budget for building operations. I developed detailed budgets by forecasting expenses and revenue, and monitored spending closely to stay within budget. I also negotiated contracts with vendors to secure the best rates and implemented cost-saving measures without compromising service quality. My proactive approach ensured financial stability and efficient use of resources.