In my previous role, I led a team that implemented a payment integrity program which reduced erroneous payments by 15% within the first year. I focused on enhancing data analytics capabilities and fostering collaboration between departments to identify and rectify billing discrepancies. My approach included regular audits, staff training, and the integration of advanced software tools to streamline processes and improve accuracy.

I ensure compliance by staying updated with the latest regulations and integrating them into our payment processes. I conduct regular training sessions for the team and implement robust monitoring systems to detect and address compliance issues promptly. Additionally, I work closely with legal and compliance departments to review and update policies, ensuring that all payment activities adhere to the required standards and avoid potential legal pitfalls.

To manage and mitigate risks, I employ a proactive approach that includes continuous monitoring, risk assessments, and the implementation of preventive controls. I prioritize the use of technology to detect anomalies and potential fraud early. Additionally, I establish clear communication channels and protocols for reporting and addressing risks, ensuring that all team members are aware of their roles in maintaining payment integrity.

When handling disputes or discrepancies, I first ensure a thorough investigation by gathering all relevant documentation and data. I then engage with all parties involved to understand their perspectives and work towards a resolution that is fair and compliant with company policies. I also implement corrective measures to prevent similar issues in the future, such as refining verification processes and enhancing staff training on accurate claim submissions.

In a previous position, I identified bottlenecks in the payment approval process that were causing delays. I introduced an automated workflow system that reduced processing time by 30%. This system included features for real-time tracking and alerts for pending approvals, which significantly improved the efficiency and transparency of the payment process, leading to faster resolution of claims and higher satisfaction among stakeholders.