One challenging situation I encountered was managing a patient with severe anxiety who refused medication. I approached this by first understanding their fears through empathetic listening. I then collaborated with the healthcare team to develop a holistic care plan that included relaxation techniques and gradual medication introduction, which significantly improved the patient's comfort and compliance.

I prioritize tasks based on the urgency and severity of the patients' conditions. Using a triage method, I assess each patient's needs and allocate my time accordingly. For instance, I address immediate health concerns first, followed by preventive care and then routine tasks. This ensures that critical needs are met promptly while maintaining a structured approach to patient care.

Effective communication involves active listening, clear explanations, and empathy. I ensure to maintain eye contact, use simple language, and validate their concerns. For instance, when explaining treatment plans, I use visual aids and break down complex information into understandable segments. This approach helps in building trust and ensures that patients and families are well-informed and involved in the care process.

I stay updated through continuous education, attending workshops, and subscribing to nursing journals. I also participate in online forums and webinars. For example, I recently completed a course on new medication administration techniques. This proactive approach ensures that my skills and knowledge are aligned with the latest standards, enhancing the quality of care I provide.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in documenting patient interactions, updating medical histories, and managing prescriptions. My experience includes training new staff on EHR usage, ensuring accuracy and compliance. This skill is crucial for maintaining accurate patient records and facilitating seamless communication among healthcare providers.