An EMS Captain must possess strong communication, decision-making, and empathy skills. Effective communication ensures clear directives during emergencies, while decisive action is critical in high-pressure situations. Empathy fosters trust and collaboration within the team and with patients. Additionally, adaptability and problem-solving are vital, as emergencies often require quick thinking and flexibility. A good leader also mentors team members, ensuring continuous growth and adherence to protocols.

During large-scale emergencies, I prioritize tasks based on urgency, severity, and available resources. Life-threatening situations are addressed first, followed by injuries requiring immediate attention. I delegate responsibilities to team members based on their expertise, ensuring efficient resource allocation. Clear communication and situational awareness are key to adapting priorities as conditions evolve. My goal is to maintain order, minimize casualties, and ensure the safety of both patients and responders.

I ensure compliance by conducting regular training sessions and drills to reinforce protocols. I also stay updated on regulatory changes and communicate them promptly to the team. Routine audits of procedures and documentation help identify and address gaps. Encouraging open dialogue allows team members to voice concerns or suggest improvements. By fostering a culture of accountability and continuous learning, I ensure adherence to standards while maintaining high-quality patient care.

In one instance, two team members disagreed over resource allocation during a call. I intervened by listening to both perspectives and emphasizing the importance of patient care. I facilitated a discussion to find common ground and reminded them of our shared mission. By addressing the issue promptly and professionally, I restored team cohesion and ensured the situation did not impact patient outcomes. This experience reinforced the value of open communication and conflict resolution in maintaining a functional team.

I manage stress by maintaining a healthy work-life balance and engaging in regular physical activity. I also rely on peer support and debriefing sessions to process challenging calls. Mindfulness techniques, such as deep breathing, help me stay focused during emergencies. Recognizing the emotional toll, I encourage my team to seek counseling if needed. By prioritizing mental health and fostering a supportive environment, I ensure resilience and sustained performance in high-stress situations.