I have extensive experience in managing AR processes, including invoicing, collections, and resolving payment discrepancies. In my previous role, I streamlined the invoicing system, reducing the average collection period by 15%. I also implemented a new tracking system that improved visibility into outstanding receivables, leading to a 10% increase in timely payments.

When dealing with payment disputes or delays, I first gather all relevant documentation to understand the issue. I then communicate directly with the client to resolve the dispute amicably. If necessary, I escalate the issue to higher management or legal teams. My approach is to maintain a professional and empathetic communication style to ensure timely resolution and maintain client relationships.

To improve cash flow and reduce DSO, I focus on proactive communication with clients, sending timely reminders and follow-ups. I also analyze payment patterns to identify and address any recurring issues. Additionally, I implement early payment discounts and flexible payment terms to encourage quicker payments. These strategies collectively help in reducing DSO and improving overall cash flow.

Ensuring accuracy in billing and invoicing is crucial. I meticulously review all invoices before they are sent out, cross-checking them against purchase orders and contracts. I also maintain a detailed audit trail of all billing activities. Regular training sessions for the team on billing policies and procedures further enhance accuracy. Any discrepancies are immediately addressed and resolved to prevent errors.

In a previous role, I encountered a significant AR issue where a large client disputed a substantial invoice. I conducted a thorough investigation, reviewed all contractual agreements, and provided clear documentation to support our billing. Through persistent and professional communication, I was able to resolve the dispute, resulting in the client accepting the invoice and making the payment. This experience reinforced the importance of detailed documentation and clear communication in resolving AR issues.