In a previous role, I identified inefficiencies in a document approval process that required multiple manual steps. I implemented an automated workflow using a low-code platform, reducing processing time by 40% and eliminating human errors. This improved team productivity and customer satisfaction.

I prioritize tasks based on deadlines, impact, and dependencies. For example, if a workflow affects critical business operations, it takes precedence. I also use project management tools to track progress and ensure timely completion of all tasks.

I have experience with tools like Microsoft Power Automate, Nintex, and ServiceNow. I prefer Microsoft Power Automate for its flexibility and integration with the Microsoft ecosystem, which allows seamless automation across various applications.

I assess the impact of the change, communicate with stakeholders, and adjust the workflow accordingly. For instance, if a key system goes down, I implement a temporary manual process while resolving the issue to minimize downtime.

I stay updated on relevant regulations and incorporate compliance checks into workflows. For example, in handling sensitive data, I ensure data encryption and access controls are in place to meet privacy standards like GDPR.