In my previous role, I encountered a patient who was experiencing severe anxiety and refused to take their medication. I first ensured their safety and then engaged them in a calm conversation to understand their concerns. I explained the benefits of the medication and worked with the healthcare team to find alternative solutions, such as adjusting the dosage or timing. Over time, the patient became more comfortable and started taking their medication regularly, which significantly improved their condition.

I prioritize tasks based on the urgency and severity of each patient's condition. For example, if a patient is in immediate distress, I address that first. I also create a daily schedule that includes regular check-ins with each patient to ensure their needs are met. By maintaining clear communication with the healthcare team, I can efficiently manage multiple patients and adapt to any changes in their conditions.

To de-escalate a violent situation, I first ensure my own safety and then try to understand the root cause of the patient's aggression. I use calm, non-confrontational language and avoid making sudden movements. Offering choices or redirecting the patient's attention to a neutral topic can also help. If necessary, I call for backup and follow the facility's protocols for managing such situations.

I strictly adhere to HIPAA regulations by only discussing patient information in secure, private settings and ensuring that all electronic records are password-protected. I also limit access to patient files to only those who need the information for their job. Additionally, I educate myself on any updates to HIPAA guidelines to ensure ongoing compliance.

To support a patient's transition, I would first collaborate with the healthcare team to develop a comprehensive discharge plan that includes medication management, follow-up appointments, and community resources. I would also provide the patient with clear instructions and contact information for any questions or concerns. During their stay, I would prepare the patient by discussing what to expect and addressing any anxieties they may have about returning home.