As the Manager of Customer Success, you will play a critical role in ensuring the success of our small and medium-sized business (SMB) customers post- onboarding. Collaborate with other customer succe...

Monitor and analyze customer success metrics, including Customer Satisfaction, Net Promoter, Gross Retention, Net Retention, Gross Logo Retention, and other key adoption metrics that influence the suc...

Proven ability to utilize CRM and Customer Success Platforms (CSP) to drive digital customer success strategies, streamline processes, and improve operational efficiency. As a Customer Success Manager...

Rimfire BWP is looking for a dedicated and enthusiastic Customer Success Manager to join our thriving team! In this role, you will be the key advocate for our customers, ensuring they derive maximum v...

Our Customer Success team has a broad background in a variety of fields. You communicate well under pressure and have experience navigating high-stakes conversations that have direct implications to b...

Responsibilities: Establish healthy business relationships with customers Work with customers to prevent churn Manage yearly renewals Identify customer needs and growth plans to help expand the custom...

A Senior Customer Success Manager (CSM) works to engage, retain, and enable our customers to fully apply our platform to achieve their desired business outcomes. Take corrective actions in a timely ma...

Experienced: 7+ years as a Customer Success Manager, Account Manager, and/or Account Executive working with existing customers. As a Principal Customer Success Manager – Strategic Accounts, you will b...

A Customer Success Manager (CSM) works to engage, retain, and enable our customers to fully apply our platform to achieve their desired business outcomes. A successful CSM builds memorable client rela...

As a Customer Success Manager, you'll play a crucial role in ensuring our clients' satisfaction and driving their long-term success. Contribute to the development of a Customer Success playbook outlin...

Stay informed about industry trends and best practices to improve customer success strategies and processes. Develop account plans that align customer goals with the company’s offerings, ensuring mutu...

If the profile below sounds like you - let’s talk! What You’ll Do : As a Customer Success Manager in the Enterprise segment, your primary focus will be to establish strong executive-level ...

Each Customer Success Manager (“CSM”) serves as a trusted advisor to a portfolio of accounts, developing an intimate understanding of each customer’s business objectives and providing change managemen...

The Customer Success Manager will develop strategic partnerships with clients in order to… advocate for both clients and InsCipher evaluate customer satisfaction via customer health scores colle...

The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding...

Lead a team of 6-8 Mid-Market CSMs in delivering exceptional customer value, focused primarily on creating successful customers. Partner with other CS leaders to build and refine processes, systems, a...

Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry. As a Customer Success Manager I (SMB), you will own the success and health for a seg...

As a Field Customer Success Manager I, you will own the success and health for a segment of Podium’s small business customers in the Salt Lake City metropolitan area. Customer Success Manager, Account...

Are you a team player who thrives in a fast-paced, customer facing environment? As a Customer Success Manager at ReliaQuest, you will be driving cross functional engagement amongst every department to...