One challenging claim involved a complex liability dispute where the claimant and the insured both provided conflicting accounts of the incident. I conducted thorough research, including reviewing police reports and interviewing witnesses. By presenting a detailed analysis of the evidence, I was able to negotiate a fair settlement that satisfied both parties and upheld the integrity of the insurance policy.

I prioritize claims based on urgency, severity, and the potential impact on the claimant's life. I use a task management system to track deadlines and ensure timely follow-ups. By breaking down each claim into manageable tasks and setting daily goals, I maintain efficiency and ensure that no claim is overlooked.

Accuracy is paramount in claims adjusting. I double-check all documentation, including policy details, incident reports, and medical records. I also collaborate with other departments to cross-verify information. Regular training and staying updated on industry standards help me maintain a high level of attention to detail.

Investigating fraudulent claims involves a systematic approach. I start by scrutinizing the claim details for inconsistencies and discrepancies. I gather additional evidence, such as surveillance footage or expert opinions, to verify the claim's validity. If fraud is suspected, I document my findings thoroughly and escalate the case to the appropriate authorities for further action.