Once, during a heavy snowstorm, I encountered a vehicle that had skidded off the road. I safely pulled over, activated my hazard lights, and assisted the stranded driver by providing them with a blanket and calling for roadside assistance. I then carefully navigated my way around the scene, ensuring both my safety and that of other motorists.

I prioritize cargo safety by regularly inspecting my vehicle, securing loads properly, and adhering to all traffic regulations. I also maintain a log of temperature checks for perishable items and ensure that all packages are securely fastened to prevent shifting during transit.

To manage long hours, I plan my routes efficiently, take regular breaks to rest and eat healthily, and stay hydrated. I also use navigation apps to avoid traffic and road closures, which helps in reducing stress and maintaining focus on the road.

I address customer service issues promptly by maintaining clear communication. If a delivery is delayed, I inform the recipient immediately, explain the situation, and provide an updated ETA. I also follow up to ensure customer satisfaction and resolve any issues amicably.

I stay updated with DOT regulations by regularly reviewing the FMCSA website and attending safety seminars. I also keep meticulous records of my driving hours and vehicle maintenance. To maintain my CDL, I ensure I meet all renewal requirements, including medical exams and any necessary training updates.