During my time at a busy café, a customer became upset because their food took longer than expected. I immediately approached them with a calm and apologetic demeanor, explaining the delay and offering a complimentary drink as a gesture of our regret. This not only diffused the situation but also turned it into a positive interaction, as the customer appreciated the gesture and our attentiveness.

I prioritize tasks based on urgency and customer needs. I start by ensuring that all orders are taken promptly and accurately, followed by frequent table visits to check on food and drink service. I also keep an eye on the cleanliness of the dining area and promptly address any spills or messes. This approach ensures efficient service and a pleasant dining experience for all guests.

I use a combination of mental notes and shorthand on my order pad to quickly capture details. For repeat customers, I make it a point to remember their usual orders, which helps in building rapport and providing personalized service. Additionally, I double-check orders before submitting them to the kitchen to ensure accuracy, which is crucial for customer satisfaction.

I view feedback as an opportunity for growth. When receiving positive feedback, I express gratitude and use it as motivation to maintain high standards. In the case of negative feedback, I listen attentively, apologize for any shortcomings, and ask clarifying questions to understand the issue better. This approach helps me learn and improve, ensuring better service in the future.

Teamwork is essential in a high-pressure restaurant environment. I ensure open communication with my colleagues, helping out wherever needed and staying aware of the overall flow of the service. I also believe in positive reinforcement, celebrating small wins and supporting my teammates during challenging moments. This collaborative approach fosters a supportive atmosphere and enhances overall team performance.