During my previous job, a customer became irate over a long wait time for their food. I remained calm and empathetic, apologizing for the delay and offering a complimentary appetizer. I kept them updated on the kitchen's progress and ensured their meal was served promptly. This approach helped diffuse the situation and the customer left satisfied, appreciating the effort to make amends.

I prioritize tasks based on urgency and customer needs. I start by taking orders and ensuring drink refills are prompt to keep customers satisfied. Then, I focus on food delivery, making sure orders are accurate and timely. I also keep an eye on table turnovers to maximize seating efficiency. Throughout, I maintain cleanliness and organization to ensure a smooth operation.

I approach upselling by highlighting special menu items or promotions in a non-intrusive manner. I provide brief, enticing descriptions that align with the customer's preferences, which I gather through friendly conversation. I also suggest pairings, like recommending a dessert with coffee, to enhance their dining experience. This approach increases sales without feeling pushy.

I view negative feedback as an opportunity for improvement. I listen attentively, without interrupting, to understand their concerns fully. I apologize sincerely and offer solutions, such as adjusting an order or providing a discount. I also thank them for their feedback, as it helps me learn and improve my service. This professional response often turns a negative experience into a positive one.

I believe in proactive cleanliness to ensure a hygienic and efficient workspace. I regularly sanitize tables and surfaces between customers, keep my station stocked with necessary supplies, and organize trays and utensils for easy access. I also participate in end-of-shift cleanups, ensuring the area is ready for the next shift. This approach helps maintain a professional environment and enhances the dining experience for customers.