In my previous role, I had a client who was consistently dissatisfied with our service delivery. I conducted a thorough needs analysis, identified gaps, and implemented a tailored solution that included regular check-ins and performance reviews. This proactive approach not only improved their satisfaction but also led to a 20% increase in their business with us.

I prioritize based on the potential impact and urgency of each client's needs. Using a CRM system, I track interactions, set reminders, and allocate time accordingly. For instance, I recently managed a high-priority client while ensuring regular touchpoints with other key accounts, ensuring no relationship suffered due to the workload.

I regularly conduct market research and network within industry events to identify emerging trends and potential partners. For example, I noticed a growing demand for sustainable products and leveraged this insight to introduce a new line of eco-friendly offerings, resulting in a 15% increase in sales.

I approach conflicts with empathy and a focus on understanding the root cause. For instance, when a client was unhappy with a product delay, I listened to their concerns, provided a detailed explanation, and offered a discount as a goodwill gesture. This approach resolved the issue and strengthened our relationship.

In my previous role, I collaborated closely with the marketing and product development teams to align client needs with company offerings. For example, I worked with the marketing team to create targeted campaigns based on client feedback, which led to a 10% increase in client engagement and satisfaction.