In my previous role, I encountered a patient who was deeply resistant to hospice care due to fear of the unknown. I handled this by first listening to their concerns and validating their feelings. Then, I gradually introduced information about hospice care in a non-threatening way, emphasizing the support and comfort it provides. Over time, through consistent empathy and reassurance, the patient became more open and accepting, which significantly improved their quality of life.

I prioritize tasks based on the patient's immediate needs and the care plan goals. For instance, ensuring comfort through pain management is often top priority. I use a structured schedule but remain flexible to adapt to changes. Regular communication with the interdisciplinary team helps in coordinating care efficiently. This approach ensures that all essential tasks are addressed promptly while maintaining a supportive and caring environment.

Building trust starts with active listening and empathy. I ensure that I understand the patient's and family's perspectives and needs. Open, honest communication is key, along with maintaining confidentiality. I also demonstrate reliability by being consistent in my actions and follow-through. Showing respect for their decisions and involving them in care planning fosters a strong rapport, which is crucial in a hospice setting.

Maintaining emotional well-being is essential. I practice self-care through regular exercise, mindfulness, and having a strong support network of colleagues and friends. I also engage in reflective practices like journaling to process my emotions. Additionally, seeking supervision and participating in debriefing sessions with the team helps manage stress. Recognizing the boundaries of my role and focusing on the positive impact of my work also aids in coping with emotional stress.

In a previous role, I noticed a patient was not receiving adequate pain management. I advocated for the patient by discussing the issue with the healthcare team, providing evidence-based recommendations, and collaborating on a revised care plan. I ensured the patient was involved in the decision-making process, respecting their autonomy. This advocacy led to improved pain control and enhanced the patient's comfort and dignity.