In my previous role, I successfully managed a team of 20+ volunteers for a community center. I was responsible for recruiting, training, and scheduling volunteers, ensuring they were well-prepared and motivated. I also implemented a recognition program to acknowledge their contributions, which increased volunteer retention by 30%. My approach focuses on clear communication, fostering a positive environment, and aligning volunteer skills with organizational needs.

I believe in addressing performance issues promptly and constructively. I would first have a private conversation with the volunteer to understand any challenges they might be facing. Then, I would provide clear feedback and offer additional training or support if needed. If the issue persists, I would reassign them to a role better suited to their skills or, as a last resort, respectfully part ways while maintaining a positive relationship.

To boost gift shop sales, I would focus on product selection, merchandising, and customer engagement. I would analyze sales data to identify popular items and introduce new, unique products that align with our mission. Visual merchandising techniques, such as attractive displays and seasonal themes, would enhance the shopping experience. Additionally, I would train staff to upsell and cross-sell effectively while fostering a welcoming atmosphere to encourage repeat visits.

I prioritize tasks by assessing urgency, impact, and deadlines. For volunteers, I ensure their schedules and training are organized in advance. For the gift shop, I focus on inventory management, sales goals, and customer service. I use tools like task lists and calendars to stay organized and delegate responsibilities when appropriate. Regular check-ins with both teams help me stay on top of priorities and address any emerging issues promptly.

I would engage the community by building partnerships with local businesses, schools, and organizations. Hosting events like fundraisers, workshops, or open houses can raise awareness and attract new volunteers and customers. Leveraging social media and newsletters to share success stories and upcoming opportunities would also help. By creating a sense of ownership and pride in the community, I believe we can foster long-term support for both the gift shop and volunteer program.