I have extensive experience using telehealth platforms such as Zoom, Doxy.me, and Epic MyChart. I ensure effective communication by actively listening, using clear and concise language, and leveraging visual aids when necessary. I also confirm patient understanding by asking follow-up questions and providing written summaries of our discussions. Building rapport and trust is key, so I maintain a professional yet empathetic tone to make patients feel comfortable and supported during virtual interactions.

I prioritize patient cases by assessing urgency and complexity, using tools like electronic health records (EHR) to track progress and deadlines. I create a structured daily schedule, allocating time for follow-ups and documentation. To maintain accuracy, I double-check information, cross-reference data, and stay organized. I also collaborate with the care team to ensure seamless coordination. By staying proactive and methodical, I ensure that each patient receives timely and precise care without compromising quality.

I would approach the situation with empathy, seeking to understand the patient's concerns or barriers. I would educate them on the importance of the care plan, using relatable examples and addressing misconceptions. If resistance persists, I would explore alternative solutions or adjustments to the plan that align with their preferences while still meeting clinical goals. Building trust and fostering open communication are essential to encouraging patient adherence and ensuring positive outcomes.

In a previous role, I noticed a patient with chronic conditions was missing follow-up appointments due to transportation issues. I introduced them to telehealth options and coordinated virtual visits with their providers. I also connected them with community resources for transportation assistance when in-person visits were necessary. By addressing the gap proactively, I improved the patient's adherence to their care plan and overall health outcomes, demonstrating the importance of personalized and accessible care solutions.

I stay current by attending webinars, completing continuing education courses, and subscribing to nursing and telehealth journals. I also participate in professional organizations like the American Telemedicine Association to network and learn about emerging trends. Additionally, I regularly explore updates to telehealth platforms and EHR systems to ensure I’m leveraging their full potential. Staying informed allows me to provide evidence-based care and adapt to the evolving landscape of virtual healthcare.