During my previous role, a guest accidentally left their car in neutral, causing it to roll backward slightly. I quickly reacted by applying the emergency brake and ensuring the car was secure. I then informed the guest about the incident and reassured them that their vehicle was safe. This experience taught me the importance of always double-checking vehicle settings and maintaining a calm demeanor in stressful situations.

I prioritize tasks based on urgency and customer needs. For instance, if a customer is in a hurry, I ensure their vehicle is parked or retrieved promptly. I also use a systematic approach, such as numbering keys and noting vehicle locations, to efficiently manage multiple cars. This method helps me maintain order and provide timely service to all customers.

I adhere to strict safety protocols, such as parking vehicles in designated areas and using wheel chocks for added security. I also maintain clear communication with my team and the management to report any issues immediately. Additionally, I ensure that all vehicles are locked and that keys are securely stored to prevent any unauthorized access.

I would first listen attentively to the customer's concerns and apologize for any inconvenience caused. I would then take immediate action to rectify the situation, such as retrieving their vehicle promptly or addressing any specific issues they mentioned. Maintaining a professional and empathetic attitude is crucial in resolving customer dissatisfaction effectively.

In my previous role, I frequently handled luxury vehicles, which required a high level of care and attention to detail. I ensured that I parked these vehicles in designated areas away from potential hazards and used gentle handling techniques to avoid any scratches or dents. My experience with luxury vehicles has taught me the importance of precision and respect for high-value assets.