During my previous role, a customer's car was accidentally scratched by another valet. I immediately informed my supervisor and the customer. We arranged for a quick repair and offered a complimentary service as an apology. This proactive approach helped maintain customer trust and demonstrated our commitment to resolving issues efficiently.

I prioritize tasks based on urgency and customer needs. For instance, if a customer is in a hurry, I ensure their vehicle is parked or retrieved first. Using a ticketing system helps me track vehicle locations and service times, ensuring efficient management of multiple vehicles.

I always park vehicles in designated areas and use security features like wheel locks for high-value cars. Regular communication with the security team ensures real-time monitoring. Additionally, I maintain a detailed log of vehicle conditions upon arrival to prevent any disputes regarding pre-existing damages.

I listen attentively to the customer's concerns, empathize with their situation, and apologize for any inconvenience. I then take immediate action to rectify the issue, whether it's arranging a replacement vehicle or expediting service. This approach helps in turning a dissatisfied customer into a satisfied one.

In my previous job, I frequently handled luxury vehicles, ensuring I followed specific handling guidelines such as using soft cloths for cleaning and avoiding sharp turns. I also completed a specialized training course on luxury car maintenance, which enhanced my ability to care for high-end vehicles with precision and care.