One challenging situation I faced was managing a client with severe dementia who became agitated during meal times. I handled it by staying calm, speaking softly, and using distraction techniques like showing them pictures of their family. I also involved their family in the care plan to ensure consistency and reduce stress for the client.

I prioritize tasks based on the clients' immediate needs, such as medication administration or meal preparation, followed by daily activities like light housekeeping or companionship. I also plan my day in advance to ensure I can meet all clients' needs efficiently.

I build trust by being reliable, consistent, and transparent in my communication. I take the time to listen to their concerns, involve them in care decisions, and show empathy. I also maintain open communication with families to keep them informed and involved in their loved one's care.

When a client refuses care, I first try to understand their reasons by asking open-ended questions. I then work with them to find alternative solutions or compromises that make them feel more comfortable. If needed, I consult with their family or healthcare provider for additional guidance.

I have completed basic first aid and CPR training, and I am familiar with recognizing signs of medical emergencies like stroke or heart attack. In an emergency, I would follow the client's care plan, call for medical assistance, and provide immediate care as trained until help arrives.