In my previous role, we experienced a sudden influx of patients due to a community health issue. I quickly organized the waiting area, prioritized patients based on their conditions, and communicated effectively with the medical team to ensure smooth operations. By maintaining a calm demeanor and efficient workflow, I was able to reduce patient wait times and improve overall satisfaction.

I remain calm and composed, actively listening to the concerns of the patient or family member. I validate their feelings and provide clear, empathetic communication. If necessary, I escalate the situation to a supervisor while ensuring the individual feels heard and understood. My goal is to de-escalate the situation and maintain a positive environment.

I have extensive experience with various medical scheduling software, including Epic and Cerner. I ensure accuracy by double-checking patient information before finalizing appointments and updating records. I also follow up with patients to confirm their appointments and gather any missing details, ensuring all data is current and correct.

I prioritize tasks based on urgency and impact on patient care. I start by addressing immediate patient needs, such as checking in critical cases or handling emergencies. Then, I manage administrative tasks like scheduling and insurance verification. I also ensure regular communication with the medical team to stay aligned with their needs and maintain a smooth workflow.

I strictly adhere to HIPAA regulations by ensuring all patient information is handled confidentially. I use secure methods for storing and transmitting data and avoid discussing patient details in public areas. I also provide training to new staff on HIPAA compliance and regularly review policies to ensure ongoing adherence to privacy standards.