In my previous role as an Urgent Care Assistant, I encountered a situation where a patient arrived with severe abdominal pain. The patient was inconsolable and the waiting room was crowded. I quickly assessed the situation, prioritized the patient, and calmly explained the urgency to the other patients. I then assisted the nurse in stabilizing the patient, ensuring they received immediate attention. This experience taught me the importance of staying calm under pressure and effectively communicating with both patients and staff.

In an urgent care setting, I prioritize tasks based on the severity of the patient's condition. I use a triage system to quickly assess and categorize patients. For example, I would prioritize a patient with chest pain over someone with a minor cut. I also ensure that I communicate effectively with the medical team to coordinate care. Additionally, I manage my time by setting short-term goals and regularly checking in with the nurse or doctor to stay aligned with their needs.

Handling stress in high-pressure situations involves staying focused on the task at hand and taking deep breaths to calm myself. I also find it helpful to break down tasks into smaller, manageable steps. For instance, if a patient arrives in critical condition, I first ensure their airway is clear, then check their vital signs, and finally assist the medical team in providing immediate care. Regular breaks and maintaining a positive attitude also help me stay composed and effective.

I have extensive experience in patient care and documentation from my previous roles in urgent care and outpatient settings. I am proficient in using electronic health records (EHR) to document patient information, including medical history, symptoms, and treatment plans. I ensure that all documentation is accurate and up-to-date to facilitate seamless communication between healthcare providers. My attention to detail and commitment to thorough documentation have been praised by my supervisors and colleagues.

Ensuring patient confidentiality is a top priority for me. I strictly adhere to HIPAA regulations by only discussing patient information in secure, private settings and using encrypted communication methods. I also ensure that all patient records are stored securely and accessed only by authorized personnel. Additionally, I educate myself on any updates to HIPAA guidelines to maintain compliance and protect patient privacy. My commitment to confidentiality has been a consistent part of my professional practice.