In my previous role as a Customer Service Representative, I often had to handle multiple customer inquiries simultaneously. I utilized a prioritization method where I addressed urgent issues first while keeping track of ongoing tasks using a digital task manager. This approach ensured that no customer was left waiting for too long, and all tasks were completed efficiently within their respective deadlines.

I maintain accuracy by adopting a systematic approach to my tasks. This includes double-checking my work, using templates for repetitive tasks, and seeking feedback from supervisors or peers. For instance, when processing documents, I always follow a checklist to ensure all necessary details are captured and verified before submission.

Effective communication involves active listening, clear articulation, and timely feedback. I ensure to listen carefully to understand the needs of both team members and clients, articulate my thoughts clearly, and provide timely updates or responses. Using collaborative tools like Slack and regular team meetings also helps in maintaining open and effective communication channels.

I handle stressful situations by staying calm and focusing on finding a solution. When conflicts arise, I encourage open dialogue and aim to understand all perspectives before proposing a resolution. I believe in the importance of maintaining professionalism and empathy, which helps in de-escalating tensions and fostering a collaborative environment.

In my previous role as a Unit Support Assistant, I noticed that our team was spending excessive time on manual data entry. I proposed and implemented a new digital system that automated much of this process, significantly reducing errors and saving time. This not only improved our efficiency but also allowed the team to focus more on strategic tasks.